email-best-practices – OpenClaw Skill

---

name: email-best-practices description: Use when building email features, emails going to spam, high bounce rates, setting up SPF/DKIM/DMARC authentication, implementing email capture, ensuring compliance (CAN-SPAM, GDPR, CASL), handling webhooks, retry logic, or deciding transactional vs marketing.

Email Best Practices

Guidance for building deliverable, compliant, user-friendly emails.

Architecture Overview

[User] → [Email Form] → [Validation] → [Double Opt-In]
                                              ↓
                                    [Consent Recorded]
                                              ↓
[Suppression Check] ←──────────────[Ready to Send]
        ↓
[Idempotent Send + Retry] ──────→ [Email API]
                                       ↓
                              [Webhook Events]
                                       ↓
              ┌────────┬────────┬─────────────┐
              ↓        ↓        ↓             ↓
         Delivered  Bounced  Complained  Opened/Clicked
                       ↓        ↓
              [Suppression List Updated]
                       ↓
              [List Hygiene Jobs]

Quick Reference

Need to...	See
Set up SPF/DKIM/DMARC, fix spam issues	Deliverability
Build password reset, OTP, confirmations	Transactional Emails
Plan which emails your app needs	Transactional Email Catalog
Build newsletter signup, validate emails	Email Capture
Send newsletters, promotions	Marketing Emails
Ensure CAN-SPAM/GDPR/CASL compliance	Compliance
Decide transactional vs marketing	Email Types
Handle retries, idempotency, errors	Sending Reliability
Process delivery events, set up webhooks	Webhooks & Events
Manage bounces, complaints, suppression	List Management

Start Here

New app? Start with the Catalog to plan which emails your app needs (password reset, verification, etc.), then set up Deliverability (DNS authentication) before sending your first email.

Spam issues? Check Deliverability first—authentication problems are the most common cause. Gmail/Yahoo reject unauthenticated emails.

Marketing emails? Follow this path: Email Capture (collect consent) → Compliance (legal requirements) → Marketing Emails (best practices).

Production-ready sending? Add reliability: Sending Reliability (retry + idempotency) → Webhooks & Events (track delivery) → List Management (handle bounces).

  ╔══════════════════════════════════════╗
  ║   _____ __  __    _    ___ _         ║
  ║  | ____|  \/  |  / \  |_ _| |        ║
  ║  |  _| | |\/| | / _ \  | || |        ║
  ║  | |___| |  | |/ ___ \ | || |___     ║
  ║  |_____|_|  |_/_/   \_\___|_____|    ║
  ║                                      ║
  ║           Best Practices             ║
  ╚══════════════════════════════════════╝

Email Best Practices Skill

A comprehensive agent skill for building production-ready email systems. Covers everything from DNS authentication to webhook processing, with a focus on deliverability, compliance, and reliability.

Installation

npx skills add resend/email-best-practices

What This Skill Covers

Getting Started

• Planning which emails your app needs (password reset, verification, order confirmations)
• Setting up email authentication (SPF, DKIM, DMARC) so emails reach inboxes

Sending Emails

• Transactional email design (subject lines, content structure, mobile-first)
• Marketing email best practices (consent, segmentation, unsubscribe)
• Compliance requirements by region (CAN-SPAM, GDPR, CASL)

Production Infrastructure

• Idempotency and retry logic to prevent duplicates
• Webhook processing for delivery events
• Suppression lists and list hygiene automation

Structure

email-best-practices/
├── SKILL.md                             # Start here - routes to the right resource
└── resources/
    ├── deliverability.md                # SPF/DKIM/DMARC, sender reputation
    ├── transactional-emails.md          # Password resets, OTPs, confirmations
    ├── transactional-email-catalog.md   # Email combinations by app type
    ├── marketing-emails.md              # Newsletters, campaigns, consent
    ├── email-capture.md                 # Validation, verification, opt-in
    ├── compliance.md                    # CAN-SPAM, GDPR, CASL
    ├── email-types.md                   # Transactional vs marketing
    ├── sending-reliability.md           # Idempotency, retry logic, errors
    ├── webhooks-events.md               # Delivery events, webhook setup
    └── list-management.md               # Suppression lists, hygiene

Quick Start

Open SKILL.md - it has a routing table that directs you to the right resource based on what you need to do.

License

MIT